Refund Policy

Last updated: 30 August 2026

1. Free trial

Every JoTrack plan begins with a 14-day free trial. No payment is taken during the trial and you are not charged unless you choose to subscribe. We encourage you to use the trial to confirm that JoTrack meets your needs before you pay.

2. Refunds on your first payment

If you are not satisfied with your subscription, you may request a full refund within 14 days of your first payment. Approved refunds are returned to the original payment method.

3. Renewals

Subscriptions renew automatically at the end of each term. Renewal payments are not refundable. You can turn off auto-renew at any time from My Subscription in your JoTrack account. Your plan then remains active until the end of the term you have already paid for and is not billed again.

If you do not intend to continue, we recommend turning off auto-renew before your renewal date.

4. How to request a refund

Email Info@jotrack.com from the address registered on your account, stating your account name and the payment concerned. We aim to respond within two business days. Approved refunds are usually processed within 5 to 10 business days, depending on your bank or card issuer.

5. Payments and refunds are handled by Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our subscription orders and handles all billing enquiries and refunds. Paddle may also issue refunds in accordance with its own buyer terms.

6. Exceptions

We may decline a refund where an account has breached our Terms and Conditions, or where there is evidence of fraudulent or abusive use.

7. Tracking devices and accessories

Hardware sold through our device store is paid for offline, by cash on delivery or bank transfer, and is not billed through Paddle. Hardware returns are handled separately. Contact Info@jotrack.com within 14 days of delivery for faulty or incorrect items.

8. Contact

Questions about this policy: Info@jotrack.com